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Policy

Lux Guarantee Policy

The terms and coverage of the Approved Lux service guarantee.

APPROVED EXPERIENCES HOLDINGS, INC.

d/b/a Approved Lux™

THIRTY (30)-DAY MONEY-BACK GUARANTEE POLICY

(the “Guarantee Policy”)

Effective Date: January 1st, 2026

RECITALS

This Thirty (30)-Day Money-Back Guarantee Policy (this “Policy”) is promulgated by Approved Experiences Holdings, Inc., a Delaware corporation (“Company,” “Approved Lux,” “we,” “us,” or “our”), and governs the terms, conditions, eligibility requirements, and procedural obligations applicable to any request for a refund submitted by a Member (as defined herein) under the Company’s thirty (30)-day money-back guarantee program (the “Guarantee”). This Policy is incorporated by reference into, and forms an integral part of, the Approved Lux Membership Agreement and Terms of Service (collectively, the “Membership Agreement”). In the event of any conflict between this Policy and the Membership Agreement, the more restrictive provision shall govern.

WHEREAS, the Company operates a premium lifestyle concierge and curated experiences membership platform marketed under the “Approved Lux” brand; and

WHEREAS, the Company desires to offer prospective Members a limited, conditional money-back guarantee to incentivize trial membership enrollment, subject to rigorous eligibility criteria and procedural safeguards designed to protect the Company against fraudulent, abusive, or bad-faith refund claims;

NOW, THEREFORE, the Company hereby establishes this Policy on the terms and conditions set forth below.

ARTICLE I — DEFINITIONS

For the purposes of this Policy, the following terms shall have the meanings ascribed to them below, unless the context clearly indicates otherwise:

“Active Engagement Threshold” means the minimum level of documented interaction with the Platform required during the Guarantee Period, as further specified in Section 4.2 hereof.

“Affiliate” means any individual or entity that directly or indirectly controls, is controlled by, or is under common control with the Member, including but not limited to any spouse, domestic partner, parent, sibling, child, or household member of the Member.

“Chargeback” means any disputed transaction, reversal, or credit initiated by or on behalf of a Member through a payment processor, credit card network, financial institution, or any third-party payment intermediary, whether or not such dispute is ultimately resolved in favor of the Member.

“Enrollment Date” means the date on which the Company processes the Member’s initial Membership Fee and activates the Member’s account on the Platform, as recorded in the Company’s system of record.

“Guarantee Period” means the period commencing at 12:00 a.m. Eastern Time on the Enrollment Date and expiring at 11:59 p.m. Eastern Time on the thirtieth (30th) calendar day following the Enrollment Date, inclusive.

“Member” means an individual natural person (not an entity, trust, or representative) who has executed the Membership Agreement, paid the applicable Membership Fee, and been granted active membership status on the Platform.

“Membership Fee” means the recurring monthly subscription fee charged to the Member for access to the Platform and concierge services, currently set at $99.99 per month (or such discounted amount as may be offered by the Company from time to time through promotional pricing, coupon codes, or other incentive programs). For purposes of this Policy, the “Membership Fee” shall refer to the amount actually charged to and paid by the Member at the time of enrollment, inclusive of any applicable discount.

“Platform” means the Approved Lux digital platform, including but not limited to the website located at www.approvedexperiences.com/approved-lux, any associated mobile applications, member portals, and backend concierge communication channels.

“Refund Request” means a formal, written request for a refund submitted by a Member in strict compliance with the procedures set forth in Article III of this Policy.

“Service Interaction” means any documented request, inquiry, booking attempt, consultation, or other substantive communication initiated by the Member through the Platform’s designated concierge channels, excluding automated system messages, password resets, and account-settings modifications.

ARTICLE II — SCOPE AND ELIGIBILITY

2.1 Scope of the Guarantee

Subject to the terms and conditions of this Policy, the Company offers a single, one-time, non-transferable thirty (30)-day money-back guarantee to new Members who enroll in the Approved Lux membership program on or after the Effective Date of this Policy. The Guarantee applies solely to the initial Membership Fee charged during the Guarantee Period and does not extend to any ancillary fees, third-party charges, booking deposits, travel expenditures, gratuities, taxes, or other costs incurred by or on behalf of the Member.

2.2 Strict Eligibility Requirements

A Member shall be eligible to submit a Refund Request only if ALL of the following conditions are satisfied, without exception:

  1. First-Time Member. The Member is enrolling in the Approved Lux membership program for the first time. Members who have previously held an Approved Lux membership—whether under the same name, email address, payment method, physical address, phone number, or any other identifying credential—or any Affiliate thereof are categorically ineligible for the Guarantee.

  2. Timely Submission. The Refund Request is submitted in full compliance with Article III hereof and is received by the Company no later than 11:59 p.m. Eastern Time on the thirtieth (30th) calendar day following the Enrollment Date. TIME IS OF THE ESSENCE. Requests received after this deadline, regardless of the reason for delay (including but not limited to postal delays, technical difficulties, personal emergencies, or claims of ignorance of this deadline), shall be automatically and irrevocably denied.

  3. Active Engagement. The Member has satisfied the Active Engagement Threshold as specified in Section 4.2 during the Guarantee Period. This requirement exists to ensure that the Member has made a bona fide, good-faith effort to utilize the Platform and its services prior to seeking a refund.

  4. Good Standing. The Member’s account is in good standing at the time of submission, meaning: (i) no outstanding balance or failed payment exists on the account; (ii) the Member has not violated any provision of the Membership Agreement or this Policy; (iii) the Member has not initiated, threatened, or participated in any Chargeback with respect to any Membership Fee; and (iv) the Member has not engaged in any conduct constituting abuse, fraud, harassment, or misrepresentation as determined by the Company in its sole and reasonable discretion.

  5. Single Guarantee. The Member has not previously received a refund under this Policy or any predecessor guarantee program offered by the Company, whether under the same or different account credentials.

2.3 Categorical Exclusions

Notwithstanding anything to the contrary in this Policy, the following categories of Members and circumstances are categorically excluded from the Guarantee and shall not be eligible for any refund:

  1. Members who enrolled through a promotional, discounted, trial, or complimentary membership offer, unless such offer explicitly states that this Guarantee applies;

  2. Members whose accounts have been suspended, terminated, or flagged for investigation by the Company for any reason;

  3. Members who have shared, transferred, sublicensed, or permitted any third party (including any Affiliate) to access or use their membership credentials;

  4. Members who have initiated any Chargeback, payment dispute, or credit reversal with their financial institution or payment processor at any time prior to or concurrently with the submission of a Refund Request;

  5. Members who have publicly disparaged, defamed, or made materially false statements about the Company, its officers, employees, affiliates, or services prior to the resolution of their Refund Request;

  6. Members who have violated any applicable law, regulation, or third-party terms of service in connection with their use of the Platform;

  7. Members who are employees, contractors, agents, or representatives of any competitor of the Company, or who enrolled for purposes of competitive intelligence, benchmarking, or reverse engineering of the Platform or its services.

ARTICLE III — REFUND REQUEST PROCEDURE

3.1 Mandatory Written Request

All Refund Requests must be submitted in writing via email to refunds@approvedexperiences.com (or such other address as the Company may designate from time to time) and must include the following information:

  1. The Member’s full legal name, as it appears on the Membership Agreement;

  2. The email address associated with the Member’s account;

  3. The last four (4) digits of the payment method on file;

  4. The Member’s Enrollment Date;

  5. A detailed, good-faith written statement (minimum two hundred fifty (250) words) explaining the specific reasons the Member believes the Platform did not meet the Member’s expectations, including a description of the services the Member attempted to use and the specific deficiencies experienced (the “Dissatisfaction Statement”);

  6. A certification, under penalty of perjury under the laws of the State of Delaware and the United States, that all information provided in the Refund Request is true, complete, and accurate, and that the Member has not engaged in any conduct that would disqualify the Member under this Policy.

3.2 No Oral or Informal Requests

Refund Requests submitted by telephone, live chat, social media, text message, in-person communication, or any medium other than the designated email address set forth in Section 3.1 shall not be recognized, processed, or acknowledged. The Company shall have no obligation to redirect, reclassify, or otherwise accommodate non-compliant requests.

3.3 Acknowledgment and Review Period

The Company shall acknowledge receipt of a facially compliant Refund Request within five (5) business days. Following acknowledgment, the Company shall have up to fifteen (15) business days to review the Refund Request, verify eligibility, and render a determination (the “Review Period”). During the Review Period, the Company may, in its sole discretion, request additional information or documentation from the Member (a “Supplemental Information Request”). The Member shall respond to any Supplemental Information Request within five (5) business days of receipt. Failure to timely respond to a Supplemental Information Request shall constitute an automatic and irrevocable withdrawal of the Refund Request.

3.4 Company’s Sole Discretion

All determinations regarding eligibility, compliance with procedural requirements, and the approval or denial of a Refund Request shall be made by the Company in its sole and absolute discretion. The Company’s determination shall be final, binding, and non-appealable, except as expressly required by applicable law.

ARTICLE IV — ANTI-ABUSE AND ANTI-GAMING PROVISIONS

4.1 Purpose

The provisions of this Article IV are specifically designed to prevent Members from exploiting the Guarantee in bad faith, including but not limited to enrolling solely to extract value from the Platform during the Guarantee Period with a premeditated intention to seek a refund (so-called “free-riding”), engaging in serial enrollment-and-refund cycles, or otherwise gaming the system. The Company reserves the right to interpret and enforce these provisions broadly to effectuate their anti-abuse purpose.

4.2 Active Engagement Threshold

To qualify for the Guarantee, a Member must demonstrate genuine, substantive engagement with the Platform during the Guarantee Period. At a minimum, the Member must satisfy ALL of the following during the Guarantee Period:

  1. Initial Contact. The Member must have initiated their first substantive Service Interaction with the Company’s personal assistant or concierge team within five (5) calendar days of the Enrollment Date (the “First Contact Deadline”). For purposes of this provision, a substantive Service Interaction means a genuine, good-faith communication requesting concierge assistance (e.g., a dining reservation inquiry, travel consultation, event-access request, or lifestyle recommendation). Automated messages, account-setup confirmations, and mere acknowledgments of welcome communications do not satisfy this requirement. Failure to initiate first contact within the First Contact Deadline shall constitute an irrevocable waiver of the Member’s right to submit a Refund Request under this Policy.

  2. Minimum Service Interactions. The Member must have initiated no fewer than five (5) distinct, substantive Service Interactions with the Company’s personal assistant or concierge team, occurring on five (5) separate calendar days, within the first twenty-eight (28) calendar days following the Enrollment Date. Each Service Interaction must be a genuine, good-faith request for concierge assistance and not a perfunctory, duplicative, or contrived communication submitted solely to satisfy this threshold. For the avoidance of doubt: (i) multiple Service Interactions on the same calendar day shall count as one (1) interaction for purposes of this requirement; (ii) the Company shall evaluate the substance and good faith of each purported Service Interaction in its sole discretion; and (iii) communications that merely repeat, trivially modify, or restate a prior request shall not be counted as separate Service Interactions.

4.3 Prohibited Conduct

The following conduct shall constitute grounds for immediate denial of any Refund Request, forfeiture of any pending refund, and, at the Company’s election, termination of the Member’s account without further refund or recourse:

  1. Serial Enrollment. Creating, attempting to create, or assisting any other person in creating multiple accounts using different names, email addresses, payment methods, IP addresses, devices, or other identifiers for the purpose of obtaining multiple refunds or extending the Guarantee Period beyond the single thirty (30)-day window.

  2. Proxy Enrollment. Enrolling through or on behalf of an Affiliate, agent, nominee, or straw person for the purpose of circumventing the single-use limitation of the Guarantee.

  3. Information Extraction. Enrolling for the primary purpose of extracting proprietary information, vendor relationships, pricing data, curated recommendations, or other intellectual property of the Company, with the intent to use such information outside the Platform or for the benefit of a competing service.

  4. Contemporaneous Chargeback. Initiating or threatening to initiate a Chargeback at any time before, during, or after the submission of a Refund Request. Any Chargeback initiated by a Member shall immediately and irrevocably void the Guarantee with respect to such Member, and the Company shall be entitled to recover from the Member all costs and fees incurred in connection with the Chargeback, including but not limited to chargeback fees, administrative costs, and reasonable attorneys’ fees.

  5. Misrepresentation. Providing false, misleading, or materially incomplete information in the Refund Request, the Dissatisfaction Statement, or in response to a Supplemental Information Request.

  6. Coercive Tactics. Threatening negative reviews, regulatory complaints, social media campaigns, or legal action as a means of coercing or pressuring the Company into approving a Refund Request. The Company’s refund determination shall be made exclusively on the merits and in accordance with the criteria set forth in this Policy.

4.4 Detection and Enforcement

The Company employs technical, analytical, and manual review mechanisms to detect and prevent abuse of the Guarantee, including but not limited to: device fingerprinting, IP address analysis, payment-method correlation, behavioral analytics, email-domain analysis, and cross-referencing of account data against internal and third-party fraud databases. The Member acknowledges and consents to such monitoring as a condition of enrollment and as a material term of the Membership Agreement.

ARTICLE V — REFUND PROCESSING AND LIMITATIONS

5.1 Approved Refunds

If the Company approves a Refund Request, the refund shall be processed as follows:

  1. Refund Amount. The refund shall be limited to the initial Membership Fee actually paid by the Member at the time of enrollment, less a non-refundable administrative processing fee of ten dollars ($10.00) (the “Administrative Fee”), and less any applicable taxes, processing fees, or third-party transaction costs that are non-recoverable by the Company. The Administrative Fee is earned by the Company upon enrollment and compensates the Company for account provisioning, onboarding, and administrative costs incurred in connection with the Member’s enrollment, regardless of whether a refund is subsequently requested. For the avoidance of doubt, if a Member paid a discounted Membership Fee of fifty dollars ($50.00), the maximum refund payable under this Guarantee would be forty dollars ($40.00). Under no circumstances shall the refund exceed the Membership Fee actually paid less the Administrative Fee.

  2. Refund Method. Refunds shall be issued exclusively to the original payment method on file. The Company shall not issue refunds by cash, check, wire transfer, cryptocurrency, store credit, or any alternative payment method.

  3. Processing Timeline. Approved refunds shall be processed within ten (10) business days of the approval determination. The actual posting of funds to the Member’s account may take an additional five to ten (5–10) business days depending on the Member’s financial institution. The Company shall not be liable for any delays attributable to the Member’s financial institution or payment processor.

5.2 Consequences of Refund

Upon the issuance of a refund, the following shall occur immediately and automatically:

  1. The Member’s account shall be permanently terminated and all access to the Platform shall be irrevocably revoked;

  2. The Member shall forfeit any accrued benefits, rewards, credits, saved preferences, curated recommendations, and all other data and content associated with the Member’s account;

  3. The Member shall be permanently barred from re-enrolling in the Approved Lux membership program, whether under the same or different credentials, for a period of twenty-four (24) months from the date of the refund;

  4. Any non-disclosure, confidentiality, and intellectual-property provisions of the Membership Agreement shall survive termination and remain in full force and effect.

5.3 Exclusions from Refund

For the avoidance of doubt, the Guarantee does not cover and the Company shall have no obligation to refund: (i) any Membership Fee beyond the initial month; (ii) charges for third-party services, bookings, reservations, or experiences arranged through the Platform; (iii) taxes, duties, or governmental charges; (iv) fees or costs associated with the Member’s own payment processing; or (v) any consequential, incidental, indirect, punitive, or special damages of any nature.

ARTICLE VI — INDEMNIFICATION AND LIMITATION OF LIABILITY

6.1 Member Indemnification

To the fullest extent permitted by applicable law, each Member hereby agrees to indemnify, defend, and hold harmless the Company, its parents, subsidiaries, affiliates, officers, directors, employees, agents, successors, and assigns (collectively, the “Indemnified Parties”) from and against any and all claims, demands, actions, suits, proceedings, losses, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees and costs of litigation) arising out of, relating to, or in connection with: (a) any breach of this Policy or the Membership Agreement by the Member; (b) any fraudulent, abusive, or bad-faith conduct by the Member in connection with the Guarantee; (c) any Chargeback initiated by or on behalf of the Member; (d) any misrepresentation or omission by the Member in the Refund Request or any related communication; and (e) any third-party claim arising from the Member’s use of the Platform.

6.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY’S TOTAL AGGREGATE LIABILITY TO ANY MEMBER UNDER THIS POLICY, WHETHER ARISING IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, SHALL NOT EXCEED THE AMOUNT OF THE MEMBERSHIP FEE ACTUALLY PAID BY SUCH MEMBER LESS THE ADMINISTRATIVE FEE. IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, LOSS OF PROFITS, LOSS OF DATA, LOSS OF BUSINESS OPPORTUNITY, OR EMOTIONAL DISTRESS, REGARDLESS OF WHETHER THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

6.3 Waiver of Class Action

THE MEMBER HEREBY WAIVES ANY RIGHT TO PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING OF ANY KIND AGAINST THE COMPANY ARISING OUT OF OR RELATING TO THIS POLICY OR THE GUARANTEE. ALL CLAIMS MUST BE BROUGHT IN THE MEMBER’S INDIVIDUAL CAPACITY.

ARTICLE VII — DISPUTE RESOLUTION

7.1 Mandatory Arbitration

Any dispute, controversy, or claim arising out of or relating to this Policy, the Guarantee, or any Refund Request (a “Dispute”) shall be resolved exclusively through binding arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect. The arbitration shall be conducted by a single arbitrator in the State of Delaware (or, at the Company’s election, remotely via videoconference). The arbitrator’s decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

7.2 Pre-Arbitration Notice

Before initiating arbitration, the Member must first send a written notice of the Dispute to the Company at support@approvedexperiences.com (a “Dispute Notice”), describing the nature and basis of the claim and the specific relief sought. The parties shall engage in good-faith informal resolution efforts for a period of sixty (60) days following receipt of the Dispute Notice. If the Dispute is not resolved within such sixty (60)-day period, either party may commence arbitration.

7.3 Governing Law

This Policy shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict-of-laws principles. To the extent any claim is not subject to arbitration, the exclusive jurisdiction and venue for such claim shall be the state and federal courts located in Wilmington, Delaware.

ARTICLE VIII — DATA RETENTION AND PRIVACY

The Company shall retain all data, records, communications, and documentation related to a Member’s account, Platform usage, and any Refund Request for a minimum period of thirty-six (36) months following the date of account termination or the resolution of a Refund Request, whichever is later, for purposes of fraud prevention, compliance, and legal defense. Such data retention shall be conducted in accordance with the Company’s Privacy Policy and applicable data-protection laws.

ARTICLE IX — MODIFICATIONS AND AMENDMENTS

The Company reserves the right to modify, amend, suspend, or terminate this Policy at any time, in its sole discretion, upon posting of the revised Policy on the Platform. Any such modification shall apply prospectively to Members who enroll on or after the effective date of the modification. Members who enrolled prior to the modification shall be governed by the version of this Policy in effect at the time of their enrollment, except where a modification is required by law or is necessary to prevent fraud or abuse.

ARTICLE X — MISCELLANEOUS PROVISIONS

10.1 Severability

If any provision of this Policy is held to be invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other provision of this Policy, which shall remain in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable while preserving the parties’ original intent.

10.2 Entire Agreement

This Policy, together with the Membership Agreement, constitutes the entire agreement between the Company and the Member with respect to the Guarantee and supersedes all prior or contemporaneous oral or written communications, representations, or agreements relating to the subject matter hereof.

10.3 No Waiver

The failure of the Company to enforce any provision of this Policy on any occasion shall not constitute a waiver of such provision or of any other provision, nor shall it preclude the Company from enforcing such provision in the future. Any waiver must be in writing and signed by an authorized officer of the Company.

10.4 Assignment

The Member may not assign, delegate, or transfer any rights or obligations under this Policy without the prior written consent of the Company. The Company may freely assign this Policy in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets.

10.5 Headings

The headings in this Policy are for convenience of reference only and shall not affect the interpretation or construction of any provision hereof.

10.6 Notices

All notices required or permitted under this Policy shall be in writing and shall be deemed given when sent via email to the applicable party at the email addresses designated herein or as subsequently updated by the parties.

APPROVED EXPERIENCES HOLDINGS, INC.